Hello Past and Future Guests,
We always try to work with our guests in all types of situations but we do have a firm cancellation policy that is as follows:
- If outside of 60 Days, 100% Refund. Just request and make sure you get confirmed acknowledgement
- Within 60 days officially we have a NO refund policy where only a your refundable security deposit will be returned. If you inform us you would like to cancel within 60 days, we will work to rebook the home. If we successfully rebook it we will refund you up to the full amount (depending on what price we get). We can’t be responsile for VRBO or Airbnb fees if they don’t refund. We have no interest in obtaining rent twice and will do what we can to make this happen. The more time you give us, the better.
During the popular times of the year, we do maintain a wait list which we will reach out to first.
In the event of something like a fire that prevents the use of the house or a forced evacuation happens while you are there, we will refund you for any portion of your stay you were not able to use.
SMOKE: Please understand that all of California in recent years have had bad forest fires. Please assume that during the months of late August through October, we are likely to have fires that can blow smoke into the Shasta Lake area. If you have sensitive members of your group or have no interest in staying at the lake with some smoke or haze in the area, please avoid this time of the year. Please do not ask us to cancel and refund at the last moment for reasons of smoke/haze.
COVID: Please assume that the COVID 19 virus will be with us through 2021. With or without COVID, this is likely to be one of the best places to be with the fresh air and open areas. Please do not ask to cancel at the last minute due to COVID still being around.
Again, we will work with you to find a new guest if you need to cancel, but the more time you give us, the better opportunity for us to fill the home and be in a position to provide a full or particle refund.
If you have any questions, please let us know.
Please stay safe.