July 2022 Update
Hello Past and Future Guests,
Although difficult times for all of us with the impact of COVID-19 for the past 2 years, we wanted to let you know what we are doing about it at all our lake homes at the Shasta Lakeshore Retreat. Although a clean home for our guests have always been a priority (see our reviews on the web site), we are making sure our cleaning team takes extra measures to minimize any chance of any infection as the health of our guests, cleaning crew and our family is our top priority.
We saw many large group/multi family reservations canceled in March & April of 2020 when the virus first broke out that year. We elected to provide full refunds to these groups. Then in May we started booking last minute getaways to observe the “stay at home” order while in the mountains with all the space and fresh air.
Since then our homes have been pretty busy. With limited choices when it comes to safe family vacations during this period of time, renting an entire home in the fresh air of the mountains has been a popular choice by many.
We do offer a great place without the crowds and within driving distance for most of our guests. When they arrive, they have a very clean home that offers a secluded and peaceful location with the great fresh mountain air….and a great lake to enjoy which never closed.
Depending on the time of the year and weather we offer so many things that allow you to get out of the house and still avoid any crowds. This includes hikes, walks, bike rides, crowd free sightseeing, drives to the snow, the best lake for boating/water sports and much more. Most of our homes offer TVs, fireplaces/stoves, kayaks, paddle boards, and a Floating Island (summer) in the cove behind homes, corn hole games, many board games, hot tubs, heat lamps, gas fire pits, Gas BBQ, Hammocks (summer) and awesome decks and windows that look out at the wonderful lake and mountains. What a great way to turn this crisis lock down into a real vacation.
Although the cleaning crew tries to do an extra good cleaning job due to the pandemic, we do not block any days between guest stays. If we are booked solid we will have one guest leaving at 11am in the morning and another coming in a 3pm for Retreat 1, 2, 3, and 4. Retreat 5 and 6 have a check in at 4pm and a check out time of 12noon. When we come up and stay as a family we bring extra wipes and let the house air out for a while as an extra precaution.
Although most guests have been comfortable with this, if you have concerns you are welcome to book your stay for a longer period of time providing a buffer at the beginning of your stay of a day or two. Please do what you need to do to feel safe for yours loved ones.
If you are considering canceling your vacation because you still have concerns, there is a full refund if outside 60 days of arrival. If you are within the 60 day window, we will try to rebook it for you. If we re-book, we will refund your money up to the amount we are able to get in the re-booking. Again, we will do what we can to get someone else to book so we can offer a full or partial refund. The more time you give us, the better chance of a refund.
We can not offer a refund for a last minute cancelation due to COVID in your group or for being concerned about COVID in general. If you do cancel, we will try to rebook to provide some refund.
Please assume the pandemic is going to be with us through at least 2022.
If you have any questions, please let us know.
Please stay safe.
David & Lori Raun
Shasta Lakeshore Retreat
Lori: Cell/Text: (925) 200-6934