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Privacy Policy

Shasta Lakeshore Retreat LLC
Effective Date: January 1, 2015
Last Updated: November 26, 2025

Shasta Lakeshore Retreat LLC (“Shasta Lakeshore Retreat,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, booking platforms, and guest communications.

By using our website or booking one of our properties, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information only as necessary to provide vacation-rental services and to communicate with our guests. This may include:

  • Full name

  • Email address

  • Phone number

  • Physical address

  • Government-issued ID (photo) for identity verification

  • Reservation and stay details

  • Communications between you and our team

Payment Information

We accept credit card payments through Stripe, a secure third-party payment processor.

  • We do not store or have full access to your credit card number or banking information.

  • All payment data is entered directly by you into Stripe’s secure system and processed under their privacy and security standards.

2. How We Use Your Information

Your personal information is used only for legitimate business purposes, including:

  • Processing reservations and payments

  • Verifying guest identity

  • Communicating before, during, and after your stay

  • Sending occasional informational or promotional emails

  • Customer support and guest services

  • Compliance with legal, tax, and insurance requirements

  • Property protection and fraud prevention

3. Email Communications

We use email to communicate with guests regarding reservations, check-in information, property updates, and occasional marketing messages.

  • You may opt out of non-essential promotional emails at any time by using the unsubscribe link provided or by contacting us directly.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited necessary information only with trusted service providers strictly for business operations, including:

  • Payment processors (such as Stripe)

  • Reservation management and communication platforms

  • Insurance, legal, regulatory, or law-enforcement authorities when required by law

All third parties are required to maintain appropriate confidentiality and security standards.

5. Data Security

We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:

  • Secure electronic systems

  • Restricted internal access to sensitive data

  • Encrypted third-party payment processing

No system can be guaranteed 100% secure, but we strive to protect your information using industry-standard practices.

6. Data Retention

We retain personal information only as long as reasonably necessary for:

  • Reservation history

  • Legal, tax, and accounting obligations

  • Insurance and risk-management purposes

  • Dispute resolution

7. Your California Privacy Rights

Under California law, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal information (subject to legal and contractual limitations)

  • Know whether your personal information is shared or sold (we do not sell personal information)

  • Receive equal service and pricing regardless of exercising your privacy rights

To exercise any of these rights, please contact us using the information below.

8. Children’s Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors.

9. Cookies and Website Tracking

Our website may use standard cookies or third-party analytics tools to improve performance and user experience. These tools may collect non-identifying information such as browser type, pages visited, and approximate location. You may disable cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Last Updated” date at the top of this page. Continued use of our website or services signifies your acceptance of any updates.

11. Contact Information

If you have any questions, concerns, or privacy-related requests, please contact:

Shasta Lakeshore Retreat LLC
Email: ShastaRetreats@gmail.com
Phone: 925-200-6934